Shipping policy

Shipping Policy

Who you are buying from

Apexestore is the trading name of APEXESTORES LLC, an Ohio limited liability company based in Millersburg, Ohio. The LLC is the seller on every order and the company you are contracting with.

Email caleb@apexestores.com. That is the fastest way to reach us, and a person reads every message. You can also call (330) 231-3347. If nobody picks up, leave a message and we will return it. Email and phone are the two channels we watch, and either one gets you a person.

Legal notices to APEXESTORES LLC go to caleb@apexestores.com. We read that inbox every business day, and we confirm in writing that we got it.

How fast we get your order out

We usually have an order packed and handed to the carrier within 1-2 business days. Business days are Monday through Friday, holidays not counted. That is how it usually goes. It is not a guarantee.

If your order is not going to ship in that window, we email you before that date passes. The email gives you a revised shipping date and two choices: keep waiting, or cancel for a full refund. You do not have to ask us for that choice. We offer it on our own, every time. Federal law requires it and we follow it (16 CFR 435.2).

How long delivery takes after that

Once the carrier has your box, the timing is theirs, not ours. Checkout shows 3-7 business days on flat rate standard shipping, and a live USPS estimate on calculated shipping. Those are estimates, not promises. Alaska, Hawaii, the territories, military addresses and the island destinations listed below take longer, sometimes a lot longer.

Where we ship

Checkout accepts orders to all 50 states, Washington DC, and the US territories: Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands. It also accepts orders to the Federated States of Micronesia, the Marshall Islands, and Palau. We ship to APO, FPO and DPO military addresses as well. We do not ship anywhere outside that list.

Micronesia, the Marshall Islands and Palau are their own countries. They are in free association with the United States and they are served through the US postal system, which is why checkout lists them with the states and quotes them the same rates. Two things follow from that. Those parcels go USPS, because the other carriers do not serve them. And USPS requires a customs declaration on them, the same as on APO, FPO and DPO mail. We fill that form out. There is nothing extra for you to do at checkout.

If something in your order cannot be mailed to your address, we email you before we ship, and you can change the order or cancel it for a full refund.

What shipping costs

Shipping is priced by item group, not by how many items you buy. Every product sits in one of three groups.

Free shipping. The label cost is already built into the item's price, so checkout charges nothing for shipping.

Flat $12. One flat charge, shown at checkout as Standard shipping with a 3-7 business day estimate. It is charged once, no matter how many items from that group are in your cart.

Calculated. We measured and weighed the real box, and checkout asks USPS for a live rate to your address.

If your cart mixes groups, checkout charges each group once and adds them together. You see the full shipping total before you pay. There is no handling fee, and nothing gets charged after you place the order.

How we pack

We pack by hand, one order at a time. Boxes are new or reused. Some items ship in the manufacturer's own box. It is not fancy, but it is packed to arrive whole.

Tracking

Every order ships with tracking. You get an email with the number when we mark the order shipped. Sometimes tracking sits still for a day after that email. That means the carrier has not scanned it yet, and it is normal.

Address mistakes

We ship to the address exactly as you typed it at checkout, so please check it before you pay, apartment or unit number included. If you catch a mistake, email caleb@apexestores.com right away. If the order has not shipped, we will fix it. Once the carrier has it, we cannot change it.

If a package comes back to us undeliverable, we email you. You can have it sent out again, and we will ask you to cover the second label, or you can take a refund on the items. The original shipping charge is already spent, so it does not come back, unless the address error was ours, in which case we refund the shipping too.

Lost, late or damaged

Email caleb@apexestores.com. If tracking has stalled or the package is clearly lost, we chase the carrier. That part is our job, not yours.

If it arrives damaged, keep the box and the packing material and send us photos of the item and of the box. Telling us within 48 hours of delivery helps our claim with the carrier. That deadline is about our claim, not about your rights. Damaged items are covered for the full 30 days either way.

If the carrier claim needs the item or the box sent back, we ask you first and send you the return address along with that request. We pay for that label.

Either way we make it right. That means a refund, or a replacement if we still have another unit of the same item. It does not mean swapping into a different item. We do not do exchanges. Our Return and Refund Policy is the document that governs how refunds work.

If an item sells somewhere else first

We sell most of the same items on eBay, and most of them are one of a kind. Now and then the same unit sells in both places within minutes. If that happens to your order, we email you, cancel it, and refund you in full, item, shipping and tax, to the payment method you used. Usually the same day, and never more than seven business days later.

If part of your order is gone and the rest is fine, we email you before shipping. You can take the rest plus a refund for the missing item, or cancel the whole order.

Changing or cancelling an order

Email us before it ships and we will cancel it or fix it. An order has shipped when the carrier takes physical possession of it. Once that happens it becomes a return, and our Return and Refund Policy takes over.

Returns start with an email to caleb@apexestores.com. Tell us your order number and what is wrong. We authorize the return and send you the return address with that authorization. Every return is authorized one at a time, so wait for ours before you ship anything back. That way we know your package is coming and can match it to your order the day it lands.

We can also cancel or refuse an order on our end, for any lawful reason, any time before it ships. Your order is an offer to buy, and we accept it when we ship it. The common one is the eBay case above, the same one-of-a-kind unit selling there minutes earlier. We do not refuse or cancel orders on the basis of race, color, religion, national origin, sex, disability, or any other characteristic protected by law.

When we cancel, we email you and tell you. We do not do it quietly. Then we refund everything you paid, item, shipping and tax, back to the payment method you used. Usually the same day, and never more than seven business days later. Never a store credit, never a part of it, and never a different item in place of the one you ordered. If that method can no longer take a refund, we will arrange another way to get you your money, a check included.

Once we have emailed you a tracking number, we do not cancel that order. If something is wrong with it after that, we handle it as a return.

Once an order has shipped this does not apply, and nothing here takes away your rights under our Return and Refund Policy. Our Terms of Service states this right in full.

Questions

Email caleb@apexestores.com, or call (330) 231-3347 and leave a message if nobody picks up. A person reads every message and answers it.