Refund policy

Return and Refund Policy

Apexestore is the trading name of APEXESTORES LLC, an Ohio limited liability company located in Millersburg, Ohio. APEXESTORES LLC is the seller on every order placed at apexestores.com, and this policy is the agreement between you and the LLC.

We ship to every address our checkout accepts: all 50 states, Washington D.C., U.S. territories including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands, military APO, FPO and DPO addresses, and the Federated States of Micronesia, the Marshall Islands and Palau. This policy covers all of them. If an address is not on that list, checkout will not accept it.

The short version

You have 30 days from delivery to ask for a return. Email us, we approve it, and the approval gives you the return address. If we got it wrong, we pay shipping both ways. If you changed your mind, you pay to ship it back and we keep the original shipping charge. Refunds go to the card or account you paid with. We don't charge a restocking fee, and we don't hand out store credit in place of your money.

Your 30 days

You have 30 days from the day your order is delivered to ask for a return. Email us inside that window and you're covered. The item doesn't have to be back in our hands by day 30 - you just have to have asked by then.

Once we approve a return, please ship it within 14 days. If life gets in the way, email us and we'll almost always extend it. If we haven't heard from you and the item hasn't reached us within 30 days of approval, we'll close the return and email you to say so.

What open-box means for returns

Most of what we sell is overstock, open-box, or used. Every listing states the condition we found the item in. Some listings show photos of the actual item; others use the manufacturer's product images. A manufacturer's photo shows the model, not the exact unit you'll receive. The written condition description is the part that tells you about the item we actually have, so read it. If anything about a listing is unclear, email us before you buy and we'll tell you exactly what we have.

If a listing mentions a scuff, a missing manual, no retail box, or a missing accessory, that's not a defect - that's the disclosure, and it's a big part of why the price is what it is. Flaws we told you about up front don't count as "not as described."

You can still send the item back. It just counts as a change-of-mind return, and the change-of-mind rules below apply.

We're not the manufacturer and we don't administer anyone else's warranty. On overstock and open-box goods, factory coverage is often already expired or doesn't transfer to a second owner, and we don't promise you'll have any. Our commitment to you is this policy.

If we got it wrong

We cover the return shipping and refund you in full when:

the item was damaged in transit

it doesn't work, unless the listing told you it doesn't work

it's missing a part or accessory the listing said was included

it's materially different from the listing or the photos

it's in worse condition than the listing described

we sent the wrong item

or anything else that's plainly our mistake

Email us and we'll send you a prepaid return label. You don't pay to send back our mistake.

We also refund what you paid to ship that item. If the whole order was our error, we refund the whole shipping charge.

Sending something back from Alaska, Hawaii, a U.S. territory, a military address, or one of the Pacific islands listed above can cost more than the item is worth. In those cases we may simply refund you and tell you to keep it, or work out another way to get it back. Either way you're not out of pocket.

Shipping damage: please tell us within 48 hours

If the box shows up beat up or the item is broken, take photos of the item and the shipping box before you unpack any further, and email us within 48 hours of delivery.

That 48 hours is about our claim with the carrier, not your refund. Telling us fast makes the claim easy to file. Telling us later doesn't cost you anything - damaged items are covered for the full 30 days either way.

We file the carrier claim, not you. We may need you to hold onto the item and the packaging for a while, because carriers sometimes want to inspect them before they'll pay.

"Not as described" has no 48-hour clock at all. That one runs the full 30 days.

If you changed your mind

That's fine, and you don't owe us an explanation. You have the same 30 days, and you pay the return shipping.

Send it back with everything that came with it - parts, accessories, manuals, and whatever packaging it arrived in. Pack it well enough to survive the trip. If a return arrives damaged because of how it was packed, we may reduce the refund by what that damage cost us. We'll email you first, with photos, before we do. That's not a restocking fee, and it never applies to normal handling.

How to start a return

Email caleb@apexestores.com with your order number in the subject line. Tell us which item and what's wrong. A couple of photos help a lot on damage or condition problems.

A real person reads it and normally replies within one business day.

Every return is authorized by email first. When we approve your return, that reply gives you the return address to use, along with the rest of what you need - how to pack it, what to write on the box, and a prepaid label when the return is our mistake. Send it to the address in your approval and your refund moves the way it should.

We're not a walk-in storefront, so please don't drop anything off in person.

There's no returns portal to log into and no form to fill out. If you checked out as a guest, that's fine - your order number is all we need.

Please email us before you ship anything back. A box that shows up unannounced can't be matched to an order, and that only delays your refund.

Getting your refund

When your return arrives we check it over, usually within 2 business days. If it's approved, we email you and send the refund - usually the same day, and never more than seven business days after we approve it. It goes back to your original payment method. Your bank or card issuer usually takes another 5 to 10 business days to post the credit, and that part is outside our control.

If that payment method can't take a refund any more - a closed card, an account that's gone - we'll arrange another way to get you your money, including mailing you a check. That goes for every refund we owe you under this policy.

Refunds include the sales tax you paid on anything we refund.

We refund money, not credit. We don't issue store credit or a gift card in place of a refund.

We don't charge a restocking fee. On a change-of-mind return we refund the full price you paid for the item. We don't quietly deduct what shipping cost us, even on items that shipped free with the shipping already built into the price.

If a return doesn't qualify

Once in a while a return arrives that we can't approve - it came back well outside the window, or it isn't in the condition this policy asks for. We won't keep both your item and your money. We'll email you with photos and explain where it stands, and you can either have it shipped back to you at your cost or take a partial refund if that's the fairer answer. Tell us within 14 days which you'd rather do.

About shipping charges

Shipping is charged by shipping type, not per item. Every product page tells you which type applies before you buy.

Free shipping. The shipping is already inside the item's price. Nothing is added at checkout.

$12 flat rate. One $12 charge covers every flat-rate item in the order. One flat-rate item is $12. Three different flat-rate items is still $12. Five of the same flat-rate item is still $12.

Calculated at checkout. Checkout asks USPS for a live rate based on the actual weight and size of what you're buying and where it's going. We don't add a markup. Because it's a real carrier quote and not a fixed number, it changes with what's in your cart - adding more of these items usually raises it.

If your cart mixes types, the amounts are added together and checkout shows you one shipping total before you pay.

Refunding shipping on a partial return follows the same logic. If you send back one of two flat-rate items, the charge would have been $12 either way, so there's nothing to give back. If you send back a calculated-shipping item, we re-run what the shipping would have cost without it and refund the difference. If you return an entire order because you changed your mind, we refund the items but keep the original shipping charge - that money is already spent getting the box to you. When the return is our mistake, or we cancelled the order, we refund shipping in full.

Things we can't take back

Once they've been opened or used:

personal care, grooming, hygiene, cosmetics, and fragrance

consumable products, including supplements and anything meant to be eaten or applied

sealed trading card and collectible packs or boxes

sealed software, video games, and recorded media

Also:

items marked Final Sale or Clearance on the product page. If a listing carries that tag, it says so on the listing itself, before you buy - never after the fact.

gift cards

returns asked for more than 30 days after delivery

None of that applies if an item is damaged, defective, or not what we described. A Final Sale or Clearance tag doesn't cover our mistakes.

If your order doesn't ship on time

We usually have orders on their way within 1-2 business days. That's what we aim for, not a guarantee. If your order isn't going to ship in that window, we email you before that date passes and give you a new date, and you choose: keep waiting, or cancel for a full refund. You don't have to ask us for that choice - we offer it on our own every time. Federal law requires that, and we follow it (16 CFR 435.2).

If we can't give you a firm new date, or the new date is more than 30 days out, we cancel and refund your order unless you write back and tell us you want to wait.

If we then miss the revised date, we don't assume you're still waiting. We cancel and refund unless you tell us otherwise.

Refunds under this section go back to your original payment method promptly - usually the same day, and never more than seven business days later.

If we have to cancel your order

We may refuse or cancel any order, in whole or in part, for any lawful reason, at any time before it ships. An order has shipped when the carrier takes physical possession of it.

The reason it comes up most is plain enough. We sell most of the same items on eBay, and most of them are one of a kind. Once in a while the same unit sells in both places minutes apart, and there's only the one. Other reasons include a listing that was priced or described wrong, a payment we can't verify, an order that looks fraudulent, and unusual quantities - but those are examples, not the limit.

We do not refuse or cancel orders on the basis of race, color, religion, national origin, sex, disability, or any other characteristic protected by law.

Whatever the reason, three things are always true. We email you and tell you we cancelled - we don't do it quietly. We refund what you paid for the cancelled part, item, shipping and tax, to your original payment method, usually the same day and never more than seven business days later. And it's money back - never store credit, never less than what you're owed, and never a substitute item you didn't ask for.

If we cancel the whole order, that's every cent you paid. If we cancel only part of an order, we refund everything you paid for the cancelled part - the item, its share of the tax, and any shipping that part caused - and we email you first, so you can cancel the rest too if you'd rather not keep it.

Once we've emailed you a tracking number, we don't cancel that order. If something is wrong at that point, we handle it as a return under this policy.

This right ends when the carrier takes your order. It is not a way to undo an order that already went out. Once your order ships, the rest of this policy governs it - your 30 days, our mistakes, damage in transit, all of it - and nothing in this section cuts into that.

Our Terms of Service restates this right. If the two ever differ, this policy governs.

Cancelling before it ships

Email us. If it hasn't shipped yet we'll cancel it and refund you in full at no cost. We pack quickly, so send that email as soon as you know. Once the carrier has physical possession of your order, it has to come back as a return.

Exchanges

We don't do exchanges. Most of what we sell is one of a kind, so there's usually nothing to swap into. Return the original for a refund and place a new order for the item you want.

One exception. If an item arrives damaged, defective, or not what we described, and we still have another unit of that same item on the shelf, we'll offer you a replacement if you'd rather have that than your money back. Your call, not ours. If it was the only one, the answer is a full refund, and we'll say so plainly instead of stringing you along.

Legal notices

Send any legal notice about this policy or about your order to APEXESTORES LLC at caleb@apexestores.com. That is the address the company has named for notices under this policy. We read that inbox every business day and we'll confirm we got it. Where the law calls for notice or service by some other method, that law controls and this paragraph doesn't change it.

Your rights

Nothing in this policy takes away any right you have under federal law or the consumer protection laws of your state. Where those laws give you more than this policy does, they win. Whichever version of this policy was posted when you placed your order is the version that governs that order.

Questions

Email caleb@apexestores.com or call (330) 231-3347. If nobody picks up, leave a message and we'll return your call. Email is the fastest way to reach us, and it's the way to start a return - it's also how you get the return address. APEXESTORES LLC is a small company in Millersburg, Ohio, and a real person will get back to you.