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Contact information
How to reach us
Apexestore is the trading name of APEXESTORES LLC, an Ohio limited liability company. We're a small operation. There's no ticket queue and no chatbot. A person reads every message and answers it.
caleb@apexestores.com
Email is the fastest way to reach us. It's the right channel for questions about an item, order questions, cancellations, returns, damage claims, and privacy requests. We usually reply within one business day.
Phone
(330) 231-3347
If we don't pick up, leave a message and we'll return it. Email is still the faster way to get an answer.
Who you're buying from
APEXESTORES LLC is the seller. It is the company you contract with when you place an order, and it is the company that answers for that order. We're based in Millersburg, Ohio.
apexestores.com
We're an online store. We don't have a walk-in storefront, and we don't offer in-store or curbside pickup, so please don't plan a visit.
Legal notices
Send legal notices to caleb@apexestores.com. We read that inbox every business day and we'll confirm we got yours.
Where we ship
Checkout accepts orders to all 50 states, Washington DC, and the US territories - Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands. It also accepts orders to the Federated States of Micronesia, the Marshall Islands, and Palau. We ship to APO, FPO, and DPO military addresses as well. Those are the only destinations checkout will take.
When your order ships
Orders usually ship within 1-2 business days. That's what normally happens, not a promise. If an order isn't going to ship in that window, we'll email you before that date, tell you what's going on, and give you the choice of waiting for the new date or cancelling for a full refund. We do that on our own, without you having to ask us first (16 CFR 435.2).
Cancelling an order
Email us. Any order that hasn't shipped yet can be cancelled at no cost. An order has shipped when the carrier takes physical possession of it.
We can also cancel or refuse an order on our end, for any lawful reason, any time before it ships. We don't refuse or cancel orders on the basis of race, color, religion, national origin, sex, disability, or any other characteristic protected by law. When we cancel, we email you and tell you, and we refund everything you paid - item, shipping, and tax - to the payment method you used. If that method can't take a refund anymore, we'll find another way to get you your money, including a check. Our Terms of Service sets this right out in full. If the two ever differ, the Terms of Service governs.
We sell most of the same items on eBay, and most of them are one of a kind. Once in a while the same item sells in both places within minutes of each other. If that happens to your order, we'll email you, cancel it, and refund you in full. We usually send the refund the same day, and never later than seven business days. Your bank may take a few more days to post the credit.
Before you ship a return back
Email us first with your order number and what's wrong. We'll reply with your return authorization and the address to send it to. Every return gets its own approval, so please wait for ours before you ship anything. That way we know your package is coming and can match it to your order the day it lands. The full terms are in our Return and Refund Policy.
If your order arrived damaged
Photos help most: the item and the shipping box, taken before you unpack any further. Send them as soon as you can. Within 48 hours of delivery is ideal, because that's when a carrier claim is easiest to file. If you find a problem later than that, write in anyway and tell us what happened. We'll make it right with a refund. We don't do exchanges. Our Return and Refund Policy explains why.
What to include when you write in
Your order number, if you have it.
The name of the item.
A short description of the problem.
Photos, for anything damaged, defective, or not as described.
You don't need an account with us to get help. If you checked out as a guest, the order number from your confirmation email is enough for us to find your order.
Where to look first
Return and Refund Policy - the 30-day return window and how refunds work.
Terms of Service - the rules that apply when you buy from us.
Privacy Policy - what we collect and what we do with it. The version that governs is the Privacy Policy linked at checkout and in the footer of every page.
For privacy requests - a copy of your information, a correction, or deletion - email caleb@apexestores.com and tell us what you want done. Shopify's Your Privacy Choices page is linked in the footer as well; it is the standard opt-out for having your information shared for targeted advertising. For what it's worth, we don't run any advertising tracking on this store - there's no Facebook, Google Ads or TikTok pixel here. Two of our store apps, Findter Filter & Search and Lookfy Gallery, do record how you move around the site so their own features work.
Text message programs
Deals Alerts is our text-message program, and it is separate from ordering on this site. Reply HELP for help or STOP to cancel. The details are on our Deals Alerts SMS Terms & Conditions page.