Return & Refund Policy

Last updated: August 15, 2026

We want you to be happy with what you buy from Apexestore. If something isn't right, here's exactly how returns work.

Return window

You have 30 days from the delivery date to request a return. Requests made after 30 days can't be accepted.

Condition of returned items

• Items must be in the same condition you received them — unused, with all original parts, accessories, manuals, and packaging.
• Many of our items are overstock, open-box, or new/open-box, and are described that way in the listing. Normal signs of prior handling that are disclosed in the listing aren't grounds for a return.

Who pays for return shipping

• If you changed your mind, ordered the wrong item, or it simply didn't work out: you cover return shipping.
• If the item arrived damaged, defective, or isn't what was described: we cover return shipping and email you a prepaid label. That's our mistake, not yours.

How to start a return

Email calebup2020@outlook.com with your order number and a short description of the problem. Photos help us sort out damage claims quickly. We'll reply within 1 business day with return instructions and an address.

Please don't ship anything back before contacting us — unannounced returns can't be matched to your order and may delay your refund.

Refunds

Once your return arrives and we've inspected it, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to post the credit — that part is outside our control.

Original shipping charges are refunded only when the return is the result of our error.

Items we can't accept back

• Personal care, grooming, and hygiene products once opened or used
• Items marked Final Sale or Clearance
• Gift cards
• Any item returned more than 30 days after delivery

Damaged or wrong items

Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and the shipping box. We'll make it right with a replacement or a full refund, including shipping both ways.

Cancellations

Orders can be cancelled at no cost any time before they ship. Because we ship quickly, email us as soon as possible. Once a package is in transit it has to be handled as a return.

Exchanges

Most of our inventory is limited quantity, so the fastest way to get a different item is to return the original for a refund and place a new order.

Questions

Email calebup2020@outlook.com or call (330) 231-3347. We're a small operation in Millersburg, Ohio, and a real person will get back to you.